Effective Date: August 21, 2026
Viera HealthCare Primary Care (“Viera HealthCare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our clinic, or requesting information about our healthcare services.
This Privacy Policy explains what information we collect through vierahealthcareclinic.com, how we use it, and the choices available to you. This Website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which describes how we use and disclose protected health information under HIPAA.
Information We Collect
Information You Provide
We may collect information you voluntarily provide when you call our clinic, request an appointment, complete a website form, contact us by email, or ask for information about our services. This information may include your name, telephone number, email address, preferred appointment information, and the content of your message.
Please do not submit detailed medical information through a general website contact form unless the form is specifically identified as a secure method for communicating health information.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your Internet Protocol address, browser and device type, operating system, pages visited, time spent on the website, referring website or advertising campaign, general geographic information derived from your IP address, and interactions such as clicking a telephone or appointment button.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to maintain website functionality, measure traffic, understand visitor behavior, improve performance, and evaluate advertising campaigns. Services used on our website may include Google Tag Manager, Google Ads, Google Search Console, Google Analytics if activated, Meta Pixel and related Meta advertising technologies, and website security, performance, caching, and hosting services.
Advertising platforms may use cookies or similar identifiers to determine whether a visitor interacted with an advertisement or completed an action on the website. We do not intentionally send medical records, diagnoses, laboratory results, or information entered into clinical records to advertising platforms.
You can control or delete cookies through your browser settings. Disabling cookies may affect some website functionality.
How We Use Information
- Respond to questions and appointment requests.
- Provide information about our healthcare services.
- Communicate with patients and prospective patients.
- Operate, secure, and improve the website.
- Measure calls, appointment requests, and other advertising conversions.
- Evaluate the effectiveness of Google and Meta advertising campaigns.
- Prevent fraud, misuse, and security incidents.
- Comply with legal and regulatory obligations.
Healthcare and Protected Health Information
Information collected as part of providing healthcare services may constitute protected health information under HIPAA. Our use and disclosure of protected health information is governed by our HIPAA Notice of Privacy Practices, not solely by this Website Privacy Policy. You may also request a printed copy from our clinic.
Submitting information through this website does not automatically establish a patient-provider relationship.
How We Share Information
We may share limited information with service providers that help us operate the website and conduct our business, including website hosting and maintenance providers, security and performance providers, appointment and communication providers, analytics and advertising platforms, professional advisers, and government agencies or other parties when required by law.
Service providers may receive only the information reasonably necessary to perform their functions. We do not sell medical records or protected health information, and we do not use or disclose protected health information for purposes prohibited by HIPAA or other applicable healthcare privacy laws.
Advertising and Conversion Measurement
We use conversion measurement to understand whether advertising generates actions such as telephone calls or appointment requests. For example, when a visitor clicks a telephone link, an advertising platform may receive an event indicating that a phone link was selected. The event should not contain the substance of a telephone conversation, medical records, test results, or diagnosis information.
Google and Meta may process information according to their respective privacy policies. Visitors can manage advertising preferences through their Google, Meta, and browser privacy settings.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Please do not use ordinary email or general website forms to transmit sensitive medical information.
We retain information only as long as reasonably necessary to respond to inquiries, provide healthcare and administrative services, maintain business and legal records, meet regulatory and security obligations, resolve disputes, and enforce agreements. Medical records are retained according to applicable healthcare laws and our clinical record-retention policies.
Your Privacy Choices
Depending on the information involved and applicable law, you may ask us to confirm whether we maintain personal information about you, correct inaccurate contact information, delete certain information not required for medical, legal, security, or recordkeeping purposes, stop certain marketing communications, or explain how your information is used. Rights concerning medical records and protected health information are described in our HIPAA Notice of Privacy Practices.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website without authorization from a parent or legal guardian. Parents and guardians may contact the clinic regarding healthcare services for minors.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of websites that we do not control. Please review the privacy policy of any third-party website you visit.
Emergency and Medical Communications
This website is not intended for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not rely on a website form, email, or advertising message for urgent medical advice.
Changes to This Policy
We may update this Privacy Policy when our services, technologies, or legal obligations change. The updated version will be posted on this page with a revised effective date.
Contact Us
Atención Primaria Viera HealthCare
910 S. Wayside Dr., Suite 150
Houston, TX 77023
Phone: (713) 923-6333
Email: privacy@vierahealthcareclinic.com
For questions concerning medical records or HIPAA rights, please contact the clinic’s Privacy Officer using the information provided in our HIPAA Notice of Privacy Practices.
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